Privacy Policy

Our Commitment to You

At Roots & Reflections, we believe your family's stories are sacred. We are committed to protecting your personal information with the same care and intention we put into every journal we craft. This policy explains what we collect, how we use it, and the choices you have.

Information We Collect

We collect only the information necessary to serve you:

• Contact & Order Information — name, email, shipping address, and phone number when you place an order or contact us.
• Newsletter Subscriptions — your name and email address when you sign up for our Legacy Questions Guide or mailing list.
• Wholesale Inquiries — business name, contact details, and resale certificate information submitted through our wholesale form.
• Usage Data — standard analytics data such as pages visited and general location, used to improve our website.

How We Use Your Information

• To process and fulfill your orders, including shipping and customer service.
• To send you the Legacy Questions Guide and occasional newsletters (you may unsubscribe at any time).
• To respond to your inquiries and provide support.
• To improve our products, website, and customer experience.
• To detect and prevent fraud or abuse.

How We Share Your Information

We never sell or rent your personal information. We share data only with trusted service providers who help us operate — such as payment processors, shipping carriers, and email delivery services — and only as necessary to complete your transactions. These providers are contractually obligated to protect your data.

Data Retention

We retain your order information for as long as necessary to provide our services and comply with legal obligations. Newsletter subscribers' data is kept until you unsubscribe or request deletion.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Unsubscribe from our newsletter at any time.
• Opt out of analytics tracking where applicable.

To exercise these rights, please reach us through our contact form.

Cookies

Our website uses essential cookies to function properly (such as remembering your shopping cart) and may use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work as intended.

Children's Privacy

Our products and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will promptly delete it.

Security

We implement industry-standard security measures to protect your personal information, including encrypted payment processing through our payment provider. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this policy from time to time. We will notify subscribers of significant changes via email and post the updated date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach us through our contact form.